› added 10 years ago

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TIL that the Ritz-Carlton has for many years given staff $2,000 of discretion to be used to solve any customer complaint in the manner the employee feels is appropriate.

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via reddit.com

g1YW TIL that American “cheese” cannot legally be sold as cheese in America. Hence the term “singles.”
awdo9 TIL that CNN prepared a doomsday end of the world video to be broadcast by the last surviving employee. It was leaked by a former intern in 2009.
9EKM TIL in 2012 an 11 year old boy ran away from his mother while shopping close to Manchester Airport. He then boarded a flight to Rome, bypassing security without a passport or boarding card and then into a seat by tagging behind another family. He was on his way to Italy before the crew realised.
WkynX TIL Patrick Stewart went bald at 19 years old.
b4ba TIL that after the Treaty of Versailles, Marshal Ferdinand Foch said “This is not a peace. It is an armistice for twenty years”. 20 years and 65 days later, WW2 broke out.