rightattitudes.com

1aYnD TIL that when the 1982 Tylenol murders occured, Johnson & Johnson recalled 31 million bottles of Tylenol capsules despite it being their bestselling product and accounted for 17% of J&J's profits. However, the move was a huge PR success and is now studied as an exemplary case of crisis management.
ADrAo TIL of the feedback sandwich, the recommended method for managers to give negative feedback, by sandwiching the negative remark between two positive ones